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Faces & Places of the Y: Meet the Admin Staff

If you’re taking a trip to the YMCA Estes Park Center, you’re check-in process is going to be smooth and painless thanks to the wonderful people who work in the administration building.

Meet the front desk crew—the guys and gals who will take care of any question or request you may have while staying at the YMCA of the Rockies.

Audrey Norvell, a business major from Denver, works at both the front desk and at the switchboard. Chances are if you’ve called the operator, you’ve talked to her on the phone.

“I really enjoy interacting with the people,” Audrey said. “We’re the first and last impression of the YMCA, and I really love that we can make that impact on them.  I like seeing what we can improve for other guests or getting them pumped to be in our beautiful location.”

Sally Winkler, a nursing student from Bryan, Texas, is always excited to meet new people.

“I love meeting people that are coming from all these different places! I also get extremely excited to meet people from Texas and see what part they’re from.”

One of the coolest parts about being at the front desk, Jaclyn Siewert from Philadelphia said, was working the front desk when the World Council was going on.

“As hectic as the World Council week was, it was really amazing to meet all these people from different countries,” Jaclyn said. “I loved seeing how they dressed and acted and talked and I learned so much about them.”

Lauren Groves from Nashville added that the language barriers added an extra level of fun.

“We had to be creative in how we communicated with the World Council guests because many of them didn’t speak English,” Lauren said. “It was a really neat experience. It was also cool to think about how I could serve them while they were here so they could take what they learned and serve back at their own YMCAs. I was amazed to learn that there were other YMCA’s around the world.”

Audrey continued that she loved being here to witness the YMCA legacy.

“The other day I met several people who had their own YMCA stories. They worked here in the 1960s and their families have been coming back for 5 generations. It’s crazy seeing how it’s such a part of their life. I’m the first member of my family and it’s cool to that that maybe 50 years from now my grandkids will be here.”

So whether you’re checking in, checking out, or just asking a question, the front desk crew has got you covered.

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About The Author

After a semester studying abroad in Greece and several summers working as a camp counselor, Rachel is thrilled to be in the beautiful state of Colorado at Estes Park for the summer. This animal-loving, book-reading, outdoor-adventuring Texan is a Public Relations major who loves photography, traveling, and watching re-runs of Friends. Read more about her Colorado adventures here:

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